At Serenity Heaven Care LLc, we are committed to protecting the privacy and security of the personal information of our clients, their families, and our employees. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our senior care services.
1. Information We Collect
We may collect various types of personal information, including but not limited to:
Contact information (such as name, address, email address, and phone number)
Health information (such as medical history, medications, and care requirements)
Financial information (such as billing details and insurance information)
Emergency contact information
Any other information necessary to provide our senior care services
We collect this information directly from you or from your authorized representatives, and we only collect information that is necessary for the provision of our services.
2. Use of Information
We use the information we collect for the following purposes:
To provide senior care services and support tailored to your needs
To communicate with you about your care, appointments, and any changes in services
To process payments and manage billing
To respond to inquiries, concerns, or complaints
To improve the quality of our services
To comply with legal and regulatory requirements
3. Disclosure of Information
We may disclose your personal information in the following circumstances:
To our employees and contractors who need access to the information to provide services to you
To third-party service providers who assist us in delivering our services (e.g., healthcare professionals, IT support)
To regulatory authorities or law enforcement agencies as required by law
With your consent or as otherwise permitted or required by law
We do not sell or rent your personal information to third parties for marketing purposes.
4. Security Measures
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments.
5. Retention of Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Your Rights
You have the right to:
Access and request a copy of your personal information
Update or correct inaccuracies in your personal information
Request deletion of your personal information, subject to legal requirements
Object to the processing of your personal information
Withdraw consent to the processing of your personal information, where applicable
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or by other means.
8. Contact Us
If you have any questions or concerns about our Privacy Policy or our practices regarding your personal information, please contact us at (603) 657-6886.
By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
Contact information (such as name, address, email address, and phone number)
Health information (such as medical history, medications, and care requirements)
Financial information (such as billing details and insurance information)
Emergency contact information
Any other information necessary to provide our senior care services
To provide senior care services and support tailored to your needs
To communicate with you about your care, appointments, and any changes in services
To process payments and manage billing
To respond to inquiries, concerns, or complaints
To improve the quality of our services
To comply with legal and regulatory requirements
To our employees and contractors who need access to the information to provide services to you
To third-party service providers who assist us in delivering our services (e.g., healthcare professionals, IT support)
To regulatory authorities or law enforcement agencies as required by law
With your consent or as otherwise permitted or required by law
Access and request a copy of your personal information
Update or correct inaccuracies in your personal information
Request deletion of your personal information, subject to legal requirements
Object to the processing of your personal information
Withdraw consent to the processing of your personal information, where applicable